Last Updated: 25 June 2026

Cancellation and Refund Policy for Cross and Rosary.com

Welcome to Cross and Rosary.com. We strive to provide high-quality Catholic devotional products and excellent customer service. This Cancellation and Refund Policy explains the conditions under which orders may be cancelled, returned, or refunded.

Cross and Rosary.com is owned and managed by Ave Grace Enterprises.

1. Order Cancellation

Before Shipment

Customers may request cancellation of an order before it has been shipped.

If the order has not yet been processed or dispatched, a full refund of the amount paid will be issued.

After Shipment

Once an order has been dispatched, it generally cannot be cancelled.

Customers may contact us for assistance, and we will review requests on a case-by-case basis.

2. Return Eligibility

We accept return requests only in the following circumstances:

1. Product received is damaged during transit.
2. Product received is defective.
3. Incorrect product was delivered.
4. Product is missing parts or accessories that were advertised.

To be eligible for a return:

1. The request must be submitted within 3 days of delivery.
2. The product must be unused and in its original condition.
3. Original packaging, labels, invoices, and accessories must be retained.
4. Photographic evidence may be required for verification.

3. Non-Returnable Items

For hygiene, religious, and product integrity reasons, the following items are generally not eligible for return unless received damaged or incorrect:

1. Blessed or customized religious items.
2. Personalized products.
3. Gift cards or vouchers.
4. Digital products or downloadable content.
5. Products showing signs of use, damage, or alteration by the customer.

4. Refund Eligibility

Refunds may be approved in the following cases:

1. Cancellation of an order before shipment.
2. Confirmed damaged or defective products.
3. Incorrect products delivered.
4. Orders that cannot be fulfilled by Cross and Rosary.com.
5. Lost shipments confirmed by the courier partner.

Refund approval remains subject to verification and review.

5. Refund Process

Once a refund request is approved:

1. The refund will be processed using the original payment method whenever possible.
2. Refunds may take 7–14 business days to reflect in your account, depending on your bank, card issuer, or payment provider.
3. Any applicable shipping charges may be deducted unless the refund is due to our error or a defective product.

6. Replacement of Products

In certain situations, we may offer a replacement instead of a refund, including when:

1. A product arrives damaged.
2. An incorrect item is delivered.
3. A manufacturing defect is identified.

Replacement requests are subject to product availability.

7. Refusal of Delivery

If a customer refuses delivery without a valid reason after shipment:

1. Shipping and handling charges incurred may be deducted from any eligible refund.
2. Refunds, if approved, will be processed only after the shipment is returned to us and inspected.

8. Damaged Shipments

If your package appears damaged or tampered with upon delivery:

1. Take photographs of the package before opening it.
2. Take photographs of the product if damage is found.
3. Contact us within 24 hours of delivery.
4. Retain the original packaging for verification.

Failure to report damage within the specified period may affect eligibility for a refund or replacement.

9. Situations Where Refunds May Be Declined

Refunds or returns may be declined if:

1. The request is made after the eligible return period.
2. The product has been used, damaged, or altered by the customer.
3. Original packaging is not available.
4. Insufficient evidence is provided to support the claim.
5. The issue results from misuse, negligence, or improper handling after delivery.

10. Limitation of Liability

Cross and Rosary.com shall not be liable for indirect, incidental, or consequential losses arising from the use of products purchased through the website, except as required by applicable law.

Nothing in this policy limits any statutory rights available to consumers under applicable consumer protection laws.

Our Commitment

At Cross and Rosary.com, we are dedicated to serving our customers with honesty, fairness, and Christian values. If there is ever an issue with your order, we will make every reasonable effort to resolve it promptly and respectfully.